Navigating Difficult Client Relationships

Description

Do you work with clients who are quick to engage in conflict?

For those who work in a helping role with people who exhibit challenging behaviours, this online virtual workshop in Navigating Difficult Client Relationships on March 15th, 2023, can help. 

This workshop reviews what contributes to these situations, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.

Presented by CTRI